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Terms and Conditons (webshop)
0. The Customer
Ordering, handling and use of the goods is entirely the responsibility of the customer. There is no age verification.
1. Orders
You can order at any time on our website. As soon as the order has been made, you will receive a confirmation email from and the order will then be valid. We can only deliver the order if the merchandise is in stock (if this is not be the case, you will get a notification as soon as possible).
2. Pricing
The prices are in Swiss Francs including Swiss VAT. Prices are subject to change.
ATTENTION: Order from outside of Switzerland will be charged local taxed upon importing to another country. These are NOT included in the listed prices and are to be covered by the customer.
3. Shipping
Shipping within Switzerland costs 10.00 CHF, on orders valued up to 150.00 CHF. On oders with a higher value there are no shipping cost when shipped within Switzerland. Shipping to Europe 20.00 CHF and the rest of the world 30.00 CHF. For more information, please use the shoping chart to calculate the shipping prices.
ATTENTION: For deliveries ouside of Switzerland, additional import taxes and VAT apply! These are not included in our prices and will be billed seperatly by the respective customs offices! (For example: Gemany:8.5% customs, 19% VAT)
4. Warranty / Returns (webshop)
It is our wish that our clients are happy with their orders. Should this not be the case, please contact us. After consulting us and stating the reasons for a return, you can send the goods back within 7 days after having received them. After 7 days we won’t be able to accept any returns. This only applies to our webshop, please consider the return policies of our stores. Kindly note that the goods have to be returned in the same condition as you have received them (packaging), otherwise the goods cannot be accepted. Please note the reasons for the return on the back of the delivery notice. Please also make sure that the postage for the return is correct.
The returns can be sent to:
Klötzli Messerschmiede
Hohengasse 3
3400 Burgdorf
Schweiz
We will refund the postage if the goods reached you in a bad condition or if the goods were damaged. We thank you for understanding that we otherwise cannot pay for return shipping.
5. Legality
Under the Swiss Arms Legislation all of our product are legal and can be bought without restrictions in Switzerland. Please note that it is entirely within the customers responsibility to consult the local laws (if ordering from outside Switzerland). The Import of the goods is within the customers responsibilities.
6. Governing Law
a. Governing Law
All legal relations between Klötzli Messerschmiede GmbH and customers are subject to substantive Swiss law. In case of a dispute only Swiss Law is appliquable.
b. Exclusive place of jurisdiction is Burgdorf / Switzerland.
General Terms and Conditions per 21. August 2018
Webshop Information
Delivery Time:
Within Switzerland delivery time is usually within 3-5 days. Delivery outside Switzerland will take longer, depending on destination and mail service. We are doing our best to keep delivery times short. We thank you for understanding should the delivery take longer than expected.
Stock:
All items in the online store are in stock, unless they are marked with “currently not available”. Our physical stores are linked to the same stock; therefore all items are subject to prior sale. In such a case we would contact you as soon as possible.
Payment:
Payment can be made via credit card (MasterCard and Visa), Maestro, Postcard or PayPal. It is also possible to send merchandise with an invoice, but please note that we consider these individually on a case-by-case basis. For large purchases or for customers unknown to us, payment prior to shipment is required.
Product Range: Online store & Retail Stores:
The product range in our online store is only partially coherent with the product range in our retail stores. It is possible for an item to be available online but to be sold out in our retail stores. If you would like to have a look at a preferred item in one of our retails stores, we recommend that you contact us beforehand so that we can make arrangements for the item to be available. This is particularly important with imported goods, limited/special editions and custom made items. In general, our product range is larger in our retail stores than online.
Shipping:
Shipping costs are paid by the customer.
Within Switzerland: CHF 10.00
Orders of a total value of more than CHF 150.00 will be shipped at no cost within Switzerland.
Within Europe: CHF 20.00
To the rest of the world: CHF 30.00
Assistance:
Our sales staff are well trained and very familiar our product range. If you have any questions, please do not hesitate to contact us!
See “Contact”
Phone: 0041 34 422 23 78 or e-mail: info(at)klotzli.com.
We are here to help!